See your questions answered in the video below!

Copenhagen has on average 171 rainy days per year (days where it rains 10 minutes or more). So rain can be a reality in any season.
In case of a rainy forecast, we do the following:

  • We provide waterproof ponchos
  • Try to move departure time to sunny hours, after
  • consultation with all participants
  • If it rains heavily, we may decide to cancel
  • If you decide that you don’t want to participate due to the weather, you are welcome to cancel and you will get a refund

From our experience, a few rainy minutes add something special to the tour. You’ll leave with a feeling of having conquered the day against all odds and having had a real Danish adventure!

Yes. There is a public bathroom at Torvehallerne near Israels Plads that you can use before the tour starts. We also have at least one more bathroom stop during each tour upon request.

All our guides speak English. If you want a translation of the main parts of the tour to another language, please let us know in advance so we can schedule the appropriate guide to your tour or book a private tour.

If you cancel more than 24 hours before the tour then you will receive a full refund. Bookings made directly through us and without an intermediary booking platform will receive the best available cancellation conditions and can cancel up to 24 hours before departure with a full refund. For bookings made through platforms, the platforms’ stricter cancellation policies apply.

We try to start punctually and we would appreciate it if you could come to the meeting point at Israels Plads (middle of the square) 5 minutes before departure. In the event that you are late, please try to contact us.

We are making videos about how to properly use e-cargo bikes and these can be found on our YouTube channel.

Yes, you can bring kids to any of the tours but we recommend the Family Cargo Bike Adventure, as this tour is specifically designed for families with children between 3 and 12 years old.

Infants below the age of 2 come for free on all tours. On the family activity, we offer kids discounts up to the age of 12. On our other tours, we don’t provide a discounted child price.

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